Operations and Provider Contact Policy

Directory Operations and Provider Contact Policy

Effective Date: October 16, 2026
Last Updated: October 16, 2026

1. Purpose and Scope

Get Healthy Directory (“Get Healthy Directory,” “we,” “our,” or “us”) is an online healthcare and wellness provider directory designed to help individuals discover and connect with independent healthcare professionals and organizations.

This policy explains the nature of our directory services, the responsibilities of participating providers, how provider inquiries are facilitated, and the limitations of our services.

This policy supplements our Terms and Conditions and Privacy Policy. In the event of a conflict, applicable law controls.

2. Directory Services — Not a Healthcare Provider

Get Healthy Directory is a provider-discovery and informational platform.

Get Healthy Directory does not itself provide medical care, mental health treatment, psychotherapy, psychiatric services, diagnoses, prescriptions, clinical assessments, or emergency healthcare services.

Healthcare professionals listed on the directory operate independently and are responsible for their own professional services.

Get Healthy Directory does not establish a healthcare provider-patient relationship with individuals who browse the directory or submit inquiries.

A healthcare provider-patient relationship, if any, is established separately between an individual and the healthcare professional or organization providing care.

3. Independent Provider Relationships

Healthcare professionals and organizations listed on Get Healthy Directory are independent third parties.

Unless expressly disclosed otherwise, listing a provider does not establish an employment, partnership, agency, clinical supervision, or joint-venture relationship between the provider and Get Healthy Directory.

Participating providers are independently responsible for:

• Maintaining required professional licenses and qualifications

• Complying with applicable professional and ethical standards

• Determining whether to accept prospective clients

• Evaluating clinical appropriateness and treatment needs

• Establishing informed consent and treatment agreements

• Maintaining clinical records

• Protecting patient confidentiality

• Establishing fees and billing policies

• Verifying insurance eligibility and benefits

• Managing appointments, cancellations, and clinical communications

• Complying with applicable healthcare and privacy laws

Get Healthy Directory does not supervise or direct the clinical judgment of independent providers.

4. Provider Listings and Information Accuracy

Provider profiles may contain information submitted by providers, their authorized representatives, or obtained from publicly available sources.

Information may include professional qualifications, areas of specialization, insurance participation, languages spoken, availability, and contact details.

Providers are responsible for maintaining accurate and current information.

Get Healthy Directory may review, request corrections to, verify, suspend, or remove provider listings in accordance with its policies.

Any license verification or administrative review conducted by Get Healthy Directory does not constitute a guarantee of professional competence, treatment quality, or continued licensure.

Individuals are encouraged to independently verify provider qualifications, insurance participation, and service availability before beginning care.

5. Provider Inquiries and Contact Forms

Get Healthy Directory offers website features that allow individuals to submit inquiries to participating healthcare providers.

When an individual submits an inquiry, Get Healthy Directory and authorized administrative personnel may receive, process, and forward the information to the selected provider for the purpose of facilitating contact.

Submitting an inquiry:

• Does not establish a provider-patient relationship

• Does not constitute enrollment in treatment

• Does not guarantee an appointment

• Does not guarantee acceptance by the provider

• Does not guarantee insurance coverage

• Does not guarantee a response within a particular period

The selected provider is responsible for determining whether to respond, offer an appointment, or establish a professional relationship.

6. Consent to Share Inquiries

By submitting a provider inquiry through Get Healthy Directory, users acknowledge that their information will be handled in accordance with the consent presented on the form and our Privacy Policy.

Where the inquiry form requires affirmative consent, information will be forwarded according to that consent.

Information may be reviewed by authorized administrative personnel as reasonably necessary to process and direct the inquiry.

Users should provide only the information necessary for an initial inquiry.

We discourage the submission of detailed medical histories, diagnoses, treatment records, Social Security numbers, financial account information, or other unnecessary sensitive information through general inquiry forms.

7. Electronic Communications and Privacy

Provider inquiries may be transmitted electronically, including through email or other communication systems.

Electronic communications involve privacy and security risks, including unauthorized access, misdirected messages, and interception.

Get Healthy Directory implements and maintains safeguards appropriate to the information it processes and its applicable legal obligations.

However, no internet-based communication system can be guaranteed to be completely free from security risks.

Independent providers are responsible for maintaining appropriate safeguards for information received through their designated communication channels and for complying with applicable privacy and professional requirements.

Providers must ensure that the contact information supplied for their listings is accurate and that they are authorized to receive inquiries through the designated email address or other communication channel.

Get Healthy Directory may restrict or suspend inquiry forwarding where it identifies a material privacy or security concern.

Additional information regarding data collection, use, disclosure, retention, and privacy rights is available in our Privacy Policy.

8. Provider Response and Availability

Get Healthy Directory does not guarantee that a listed provider will respond to an inquiry, accept new clients, maintain specific appointment availability, or provide services to a particular individual.
Provider availability may change without notice.

Individuals who do not receive a response are encouraged to contact another qualified provider or seek alternative services.

Get Healthy Directory may assist with administrative inquiries concerning use of the directory but is not responsible for making clinical treatment decisions on behalf of independent providers.

9. Insurance, Fees, and Payment

Insurance participation, accepted payment methods, professional fees, and related information displayed on provider profiles are supplied by providers or other available sources and may change.

A provider’s listing of an insurance plan does not guarantee coverage for a particular service or individual.

Users should confirm insurance participation, network status, eligibility, benefits, referral requirements, and any applicable out-of-pocket expenses directly with the provider and insurer.

Get Healthy Directory is not responsible for independent providers’ clinical billing, insurance claims, copayments, deductibles, refunds, or payment disputes.

Any fees for directory memberships, advertising, sponsorships, or promotional services are separate from clinical treatment fees and are governed by the applicable provider or commercial agreement.

10. Services Involving Minors

Get Healthy Directory does not independently determine whether a minor may consent to healthcare services or whether parental or guardian authorization is required.

Healthcare professionals are responsible for determining and documenting the legal authority and consent necessary to provide services to minors under applicable law.

Parents, guardians, and minors should discuss consent, confidentiality, and access to treatment directly with the selected provider.

Get Healthy Directory does not make clinical or legal determinations concerning custody, guardianship, or minor-consent rights.

11. No Emergency or Crisis Services

Get Healthy Directory is not an emergency response service, crisis intervention service, or substitute for immediate medical or mental health care.

Website inquiries are not continuously monitored for emergencies.

Individuals should not use provider contact forms to report urgent safety concerns or request emergency assistance.

If you are experiencing an immediate medical or mental health emergency, call 911 or go to the nearest emergency department.

In the United States, individuals experiencing a mental health or suicide-related crisis may also call or text 988 for crisis support.

12. Educational and Informational Content

Get Healthy Directory may publish educational articles, webinars, videos, interviews, professional resources, and other informational materials.

These materials are provided for general educational and informational purposes and do not constitute individualized medical advice, diagnosis, psychotherapy, or treatment recommendations.

Statements made by independent contributors or participating professionals reflect their respective perspectives and do not necessarily represent the views of Get Healthy Directory.

Users should consult appropriately qualified professionals regarding their individual healthcare needs.

13. Provider Conduct and Professional Responsibility

Participating providers are expected to comply with applicable professional licensing requirements, privacy laws, advertising regulations, and ethical standards.

Providers must not submit materially false, deceptive, or misleading profile information.

Get Healthy Directory reserves the right to investigate reported listing concerns and to modify, suspend, or remove profiles where appropriate.

Removal from the directory does not constitute a professional licensing determination or a finding of clinical misconduct.

Complaints involving clinical treatment, professional misconduct, or licensing matters should generally be directed to the provider, their organization, or the appropriate regulatory authority.

14. Complaints and Directory Assistance

Users may contact Get Healthy Directory concerning:

• Incorrect provider listings

• Difficulty submitting inquiries

• Website accessibility barriers

• Suspected misuse of directory features

• Privacy concerns involving the directory

• Technical problems

• Other administrative issues

Contact: info@gethealthydirectory.com

We will review concerns and determine appropriate administrative action.

Get Healthy Directory does not act as a licensing board, clinical grievance authority, or adjudicator of treatment disputes involving independent providers.

Nothing in this policy restricts an individual’s right to submit complaints to appropriate government agencies or regulatory authorities.

15. Directory Availability and Technical Limitations

Get Healthy Directory strives to maintain a functional and accessible platform.

However, temporary interruptions, technical errors, maintenance, third-party outages, or other circumstances may affect website functionality.

Directory information and services are provided subject to applicable Terms and Conditions and legal requirements.

We do not guarantee uninterrupted access, error-free operation, or that every provider listing will remain continuously available.

16. Privacy and Data Protection

Get Healthy Directory recognizes the importance of protecting personal information submitted through its website.

We maintain administrative, technical, and organizational safeguards appropriate to our operations and applicable legal obligations.

Our Privacy Policy describes the categories of information collected, how information is used and shared, applicable privacy rights, and methods for submitting privacy-related requests.

Get Healthy Directory’s responsibilities under applicable privacy laws depend on the nature of the information processed and the services performed.

Independent healthcare providers remain responsible for their own clinical privacy practices and legal obligations.

17. No Guarantee of Clinical Outcomes

Get Healthy Directory does not guarantee the effectiveness, suitability, availability, or outcome of treatment or services provided by independent healthcare professionals.

Provider selection and treatment decisions remain the responsibility of the individual and the independent healthcare professional.

Nothing in this policy excludes or limits any responsibility that cannot legally be excluded or limited.

18. Changes to This Policy

Get Healthy Directory may update this policy to reflect changes in services, operations, legal requirements, or administrative practices.

Material updates will be communicated as required by applicable law.

The effective date displayed above identifies when the published version takes effect.

19. Contact Information

For questions about this policy or Get Healthy Directory’s administrative services, contact:

Get Healthy Directory
Website: https://gethealthydirectory.com
Email: info@gethealthydirectory.com

Important Notice: Get Healthy Directory is an independent provider-discovery platform and does not itself provide medical or mental health treatment. Clinical services are provided independently by participating healthcare professionals and organizations.