COOKIE PREFERENCES

Effective Date: [Date]

 

When you access the Get Healthy Directory website or telehealth platform, we may store or retrieve information on your device using cookies and similar technologies. Cookies support website functionality, enhance performance, and enable optional features.

You can manage your cookie preferences at any time using our Cookie Settings link or banner. However, some cookies are essential and cannot be disabled.

We do not use cookies to collect Protected Health Information (PHI) for advertising purposes, and we do not permit third parties to use PHI for marketing, in accordance with HIPAA and applicable state laws.

 

What Are Cookies?

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Cookies are small text files that websites place on your device. They may be:

• Session cookies (deleted when you close your browser), or

• Persistent cookies (stored for a set period or until deleted)

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We may also use similar technologies, including pixels, tags, and local storage.

 

Your Choices and Consent

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Where required by law, such as under GDPR or state privacy laws, we will only use non-essential cookies after you provide consent. You may withdraw or change your consent at any time.

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Disabling certain cookies may impact website features, appointment scheduling, or portal functionality.

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Cookie Categories

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Essential Cookies (Always Active)

These cookies are necessary for the website and telehealth platform to function and cannot be disabled in our systems.

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They are used to:

• Maintain secure log-ins

• Enable appointment scheduling

• Support video session access

• Protect against fraud and security threats

• Ensure HIPAA-compliant session integrity

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Legal basis: Legitimate interest / necessary for service delivery

 

Targeted Advertising Cookies (Optional)

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These cookies deliver ads that may be more relevant to you and help measure advertising effectiveness.

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They may be set by:

• Advertising networks

• Social media platforms

• Marketing service providers

They may collect information about:

• Pages visited

• Device/browser identifiers

• General location (not precise location)

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We do not allow advertising cookies to track users within the patient portal or during telehealth sessions, and we do not share PHI with advertisers.

Legal basis: Consent (where required by law)

 

Personalization Cookies 

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These cookies enable the site to remember your preferences, such as:

• Language selection

• Region

• Username or interface preferences

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They help provide a more personalized experience but are not required for basic site operation.

Legal basis: Consent (where required by law)

 

Analytics Cookies 

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These cookies help us understand how users interact with our website, allowing us to improve performance and usability.

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They may collect information such as:

• Pages visited

• Time spent on pages

• Error messages or loading issues

• Device type and browser

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We use analytics in ways that minimize data collection and, where possible, apply IP anonymization or aggregation.

Analytics data is not used to identify you and is not linked to your medical records.

Legal basis: Consent (where required by law)

 

Telehealth Platform and Patient Portal Tracking

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Within secure areas of the platform (including:

• Patient portals

• Video sessions

• Messaging systems

We only use essential cookies and security technologies necessary to:

• Authenticate users

• Protect health information

• Maintain session stability

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We do not use advertising or behavioral tracking technologies within secure clinical systems

 

Third-Party Services

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Some features may rely on third-party service providers (such as:

• Video conferencing

• Scheduling tools

• Security monitoring

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These providers are contractually required to comply with privacy and security obligations, including HIPAA Business Associate Agreements, when applicable.

 

Managing Cookies

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You can manage cookies using:

• Our Cookie Settings tool

• Your browser settings (which may block all cookies)

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Note: Blocking essential cookies may prevent access to telehealth services or appointment scheduling.

 

Legal Rights

Depending on your location, you may have rights under privacy laws, including:

• Right to know what data is collected

• Right to access or delete personal data

• Right to opt out of targeted advertising or data sharing

 

Updates to This Policy

We may update this Cookie Preferences Policy to reflect changes in technology, law, or services. Updates will be posted on this page with a revised Last Updated date.