Nondiscrimination Policy
NOTICE OF NONDISCRIMINATION AND ACCESSIBILITY
Effective Date: [Date]
Get Healthy Directory complies with federal and state civil rights laws and does not discriminate, exclude, or treat individuals differently in providing telehealth or related services based on:
-
Race
-
Color
-
National origin (including language)
-
Age
-
Disability
-
Sex, including pregnancy, childbirth, related medical conditions, sexual orientation, gender identity, and sex characteristics.
This policy applies to all services delivered via video, phone, and other remote or digital platforms operated by Get Healthy Directory.
Accessibility and Communication Assistance
Get Healthy Directory provides free auxiliary aids and services to individuals with disabilities and those with limited English proficiency to ensure effective communication, including:
-
Qualified sign language interpreters
-
Real-time captioning when available and appropriate
-
Written information in alternative formats (large print, electronic format, accessible documents)
-
Qualified spoken-language interpreters and language assistance services
These services are provided free of charge and in a timely manner.
To request accessibility or language assistance, or to report barriers related to telehealth technology, please contact:
Equal Access to Telehealth Services
Get Healthy Directory will make reasonable modifications to policies, practices, and procedures as needed to ensure individuals with disabilities have equal access to telehealth services, unless such changes would fundamentally alter the service or impose an undue burden as defined by law.
We also take reasonable steps to ensure our telehealth platforms are accessible and compatible with commonly used assistive technologies.
Filing a Grievance with the Practice
If you believe Get Healthy Directory has failed to provide these services or has discriminated based on race, color, national origin, age, disability, or sex, you may file a grievance with us:
Grievance Contact:
You may file a grievance verbally or in writing. Filing a grievance will not affect your access to services or result in retaliation.
You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights (OCR):
-
Online: Office for Civil Rights Complaint Portal
-
Mail:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, DC 20201 -
Phone: 1-800-368-1019
-
TDD: 1-800-537-7697
Complaint forms are available through HHS OCR.
Language Assistance Services
Get Healthy Directory will take reasonable steps to provide free language assistance services to individuals who speak languages commonly used in our patient population.
If you need language assistance services, please contact us using the information provided above.
Disclaimer Regarding Medical Information on Digital Platforms
Information provided on our website, patient portal, or digital materials, other than information directly provided by licensed healthcare professionals during telehealth sessions, should not be considered medical advice or a guarantee that any particular treatment is safe, appropriate, or effective for any individual.
Short Language Access Statements
You may include the following short notices on your website or telehealth platform footer:
Spanish:
Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Comuníquese con.
Tagalog:
Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Makipag-ugnayan sa.
Chinese:
如果您使用中文，您可以免费获得语言协助服务。请联系.
Vietnamese:
Nếu bạn nói tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Vui lòng liên hệ.
(Additional languages may be added based on community needs.)