Effective Date: 

 

Welcome to Get Healthy Directory. We offer an online platform connecting individuals with mental health resources, providers, and related services. This Privacy Policy explains how Get Healthy Directory (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and processes personal information through our websites, applications, and related services (the “Services”).

This Privacy Policy covers information we collect when you use our Services. It does not apply to independent healthcare providers who deliver clinical services. Information collected by providers during treatment is governed by their Notice of Privacy Practices and relevant healthcare laws, including the Health Insurance Portability and Accountability Act (“HIPAA”), where applicable.

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DEFINITIONS

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For purposes of this Privacy Policy, “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household, or that otherwise constitutes “personal data” or “personally identifiable information” under applicable law.

Personal Information does not include de-identified or aggregated data that cannot reasonably be linked to an individual.

 

RELATIONSHIP WITH INDEPENDENT PROVIDERS

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At times, we serve as a technology or administrative service provider to independent healthcare practices or professionals (“Providers”). When processing information for Providers, we do so under contractual obligations, including HIPAA Business Associate Agreements when required by law.

We process such information (“Provider-Controlled Data”) only as instructed by the Provider, and it is governed by the Provider’s privacy practices, not this Privacy Policy. Please review your Provider’s Notice of Privacy Practices for details on how your health information is managed.

 

1. INFORMATION WE COLLECT

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A. Information You Provide Directly

We may collect the following categories of Personal Information: 

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• Account and Registration Information

When you create an account or register for our Services, we may collect your full name, email address, telephone number, username, and password. We may also collect your account preferences, such as communication settings, language preferences, notification choices, and other profile details. This information helps us personalize your experience, manage your account, verify your identity, maintain security, and deliver requested features.

 

• Communications and Inquiries

We collect information you provide when you contact us through website forms, live chat, email, telephone, text, or social media. This may include your contact details, the content of your messages, any attachments you send, and records of our correspondence. We use this information to respond to your questions, provide customer support, address concerns, improve our Services, and maintain records of communications for quality assurance and compliance purposes.

 

• Marketing and Subscription Information

If you choose to subscribe to newsletters, updates, or promotional communications, we may collect your email address, communication preferences, and information about the types of content or services you are interested in receiving. We use this information to tailor marketing messages, send announcements, share educational resources, and inform you about services, features, events, or offers that may be relevant to you. You may opt out of marketing communications at any time by using the unsubscribe link or contacting us directly.

 

• Surveys, Feedback, and Testimonials

We may collect information you provide when participating in surveys, submitting reviews, completing feedback forms, or providing testimonials. This may include your opinions, experiences, ratings, and any comments you choose to share. We use this information to evaluate service quality, improve platform features, develop new services, conduct research and analytics, and, where you have given permission, display testimonials or feedback for promotional or informational purposes.

 

Events and Promotions

If you register or participate in events, webinars, workshops, contests, or promotional activities, we may collect your contact information and any additional details requested as part of the registration or participation process. This may include your name, email address, phone number, organization or affiliation, and responses to event-related questions. We use this information to manage registrations, communicate event details, deliver participation materials, administer promotions, and comply with applicable rules and legal requirements. If you register for or participate in events, webinars, workshops, contests, or promotional activities, we may collect your contact information and any additional details requested during registration or participation. This may include your name, email address, phone number, organization or affiliation, and responses to event-related questions. We use this information to manage registrations, communicate event details, deliver participation materials, administer promotions, and comply with applicable rules and legal requirements.

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Provider or Employment Applications

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If you apply to join our network as a provider or apply for employment with us, we may collect personal and professional information such as your educational background, employment and work history, professional licenses and certifications, areas of specialization, resume or curriculum vitae, references, and, where permitted by law, certain demographic information for equal opportunity monitoring and reporting. We use this information to evaluate qualifications, verify credentials, conduct background or reference checks where legally allowed, communicate with you about your application, and comply with legal and regulatory obligations related to employment and professional credentialing.

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B. Information You Provide Directly

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When you access or use our Services, we may automatically collect certain technical and usage information about your device and your interactions with the platform. This information may include your internet protocol (IP) address, approximate geographic location derived from your IP address, device identifiers, operating system, browser type, language settings, pages viewed, time spent on pages, session duration, navigation paths, and referring website addresses. We collect this information through cookies, pixels, software development kits (SDKs), log files, and similar tracking technologies. This data helps us operate and secure the Services, analyze usage patterns, improve performance and functionality, personalize content, and support analytics and advertising activities where permitted by law.

 

C. Information From Third Parties

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We may receive Personal Information about you from third-party sources and partners. This may include information from authentication providers when you choose to sign in using third-party credentials (such as Google), information from scheduling or calendar integrations used to coordinate appointments, and data from marketing and analytics providers that help us measure engagement and deliver relevant communications. We may also receive information from social media platforms when you interact with our pages or content, subject to your privacy settings on those platforms. In addition, we may obtain information from publicly available sources, business partners, or as part of corporate transactions such as mergers, acquisitions, reorganizations, or asset transfers. We may combine information we receive from third parties with information we collect directly from you and automatically to maintain, improve, and personalize the Services, and for other purposes described in this Privacy Policy.

 

PURPOSE FOR PROCESSING PERSONAL INFORMATIONS

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We use Personal Information to provide, operate, and maintain the Services, including creating and managing user accounts, facilitating appointment scheduling and communications between users and providers, responding to inquiries and providing customer support, and sending administrative and service-related notices such as confirmations, security alerts, and policy updates. We also use Personal Information to process applications, verify qualifications where applicable, and manage provider or employment onboarding.

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We may use Personal Information to send marketing and promotional communications about services, features, events, and updates that may be of interest to you, in accordance with applicable law. You may opt out of marketing communications at any time using the unsubscribe link in our messages or by contacting us directly.

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Personal Information is also used to conduct analytics, improve platform performance and functionality, personalize user experience, develop new features and services, and support research and service development using aggregated or de-identified data. We use information to detect, prevent, and investigate fraud, misuse, and security incidents, to maintain the safety and integrity of our systems, and to enforce our Terms of Service and other agreements.

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We process Personal Information where required by law based on your consent, and otherwise on lawful bases such as performance of a contract, compliance with legal obligations, and our legitimate business interests, including improving and securing the Services and communicating with users.

COOKIES AND SIMILAR TECHNOLOGIES

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Our service providers use cookies, and we use similar technologies, including pixels, software development kits, and log files, to enable essential website functionality, analyze usage patterns, improve performance and design, personalize content, and support marketing and advertising activities where permitted by law. These technologies help us understand how users interact with the Services, maintain session integrity, and enhance overall user experience.

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You may control cookies through your browser settings, through cookie preference tools available on our website, where provided, and through certain third-party opt-out mechanisms. Please note that disabling or restricting cookies may limit the availability and functionality of certain features of the Services.

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DISCLOSURE OF PERSONAL INFORMATION

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We may disclose Personal Information to third parties in the following circumstances and for the purposes described below.

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A. Service Providers

We may share Personal Information with vendors and service providers that perform business or operational services on our behalf, including hosting and cloud infrastructure providers, customer support platforms, analytics services, payment processors, marketing and communication service providers, and IT support vendors. These service providers are contractually required to protect Personal Information and to use it only for the purposes authorized by us

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B. Business Transfers

Personal Information may be disclosed or transferred in connection with corporate transactions such as mergers, acquisitions, reorganizations, financing arrangements, or the sale of all or a portion of our assets, including as part of due diligence and transition activities.

 

C. Legal and Safety Purposes

We may disclose Personal Information to comply with applicable laws, regulations, subpoenas, court orders, or lawful government requests, and when we believe disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others, to prevent fraud, or to enforce our agreements and policies.

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D. With Your Direction or Consent

We may disclose Personal Information when you direct us to do so or when you provide consent, including when you choose to share testimonials, reviews, or other content publicly through the Services.

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ADVERTISING AND ANALYTICS

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We may use third-party analytics and advertising tools that collect information through cookies, pixels, and device identifiers to measure site usage, understand user engagement, conduct attribution and market research, and deliver interest-based advertising where permitted by law. These third parties may collect information about your activities across different websites and over time in order to provide advertising and analytics services. You may opt out of targeted advertising through your browser settings, cookie preference tools available on our platform, or industry opt-out programs such as those offered by the Digital Advertising Alliance (DAA) and the Network Advertising Initiative (NAI). Please note that opting out will limit interest-based advertising but will not eliminate all advertising that you may see.

 

1. DATA RETENTION

We retain Personal Information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing the Services, maintaining business records, and enforcing our agreements, and as required to comply with applicable legal, accounting, tax, and regulatory obligations. When Personal Information is no longer needed for these purposes, we will securely delete, anonymize, or de-identify the information, unless retention is required by law or for legitimate business purposes such as dispute resolution or audits.

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2. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect Personal Information against unauthorized access, disclosure, alteration, and destruction. These measures include access controls, encryption where appropriate, and secure system architecture. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee the absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account.

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• CHILDREN’S PRIVACY

Our Services are not intended for children under the age of 13, or under the age of 16 where required by applicable law, and we do not knowingly collect Personal Information from children without legally required parental or guardian consent. Clinical services involving minors are governed by the privacy practices of independent Providers and applicable healthcare laws, including HIPAA, where applicable. If we become aware that we have collected Personal Information from a child in violation of applicable law, we will take appropriate steps to delete such information as promptly as possible.

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• YOUR PRIVACY RIGHTS

Depending on your place of residence, you may have certain rights regarding your Personal Information, including the right to request access to the information we hold about you, request correction of inaccurate or incomplete information, request deletion of your data, request restriction of processing, obtain a portable copy of your information where applicable, opt out of certain data sharing or targeted advertising, withdraw consent where processing is based on consent, and appeal decisions related to privacy requests. We will not discriminate against you for exercising any rights available to you under applicable law.

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How to Submit Privacy Requests

You may submit privacy requests by contacting:

Email: [email]

Contact Form: [contact form url]

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We may need to verify your identity before processing your request, and we will use the information provided solely for verification and fulfillment of your request.

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U.S. STATE PRIVACY DISCLOSURES

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Residents of U.S. states that have enacted comprehensive privacy laws, including but not limited to California, Colorado, Connecticut, Utah, Virginia, Texas, Oregon, and Montana, may be entitled to additional rights under those laws. These rights may include the right to opt out of targeted advertising and certain data-sharing practices. Under California law, some advertising-related disclosures of Personal Information may be considered a “sale” or “sharing.” You may opt out of such processing through our cookie controls or by submitting a privacy request. We do not knowingly sell or share the Personal Information of minors under the age of 16.

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INTERNATIONAL DATA TRANSFERS

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If you access or use the Services from outside the United States, your Personal Information may be transferred to and processed in the United States or other countries where our service providers or we operate. These countries may have data protection laws that differ from those in your jurisdiction. Where required by law, we implement appropriate safeguards, such as contractual protections, to ensure that international data transfers comply with applicable legal requirements.

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THIRD-PARTY WEBSITES

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Our Services may contain links to third-party websites, plug-ins, or services that are not operated or controlled by us. We are not responsible for the privacy practices or content of third-party websites or services, and this Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party sites or services before providing them with your Personal Information.

 

CHANGES TO THIS POLICY

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We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make updates, we will revise the Effective Date at the top of this Privacy Policy and provide additional notice if required by applicable law. Your continued use of the Services after the updated policy becomes effective constitutes acceptance of the revised Privacy Policy to the extent permitted by law.

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CONTACT INFORMATION

If you have questions about this Privacy Policy or our privacy practices, please contact:

Get Healthy Directory

Email: [email]

Address: [Business Address]